Refund and Returns Policy

Thank you for shopping at hellbro.com.

Please read this policy before making a purchase or if, for any reason, you are not completely satisfied with your order and wish to return an item.

Always contact us before initiating a return, as the return address may vary depending on the product purchased. We will provide you with the correct return address once you start the return process.

The following terms apply to all products purchased through the HellBro website.

Interpretation & Definitions

The definitions below apply whether the terms appear in singular or plural form.

  • Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to HellBro Streetwear & Fashion Design – hellbro.com.
  • Products refer to the items available for sale on our website.
  • Orders mean a request made by you to purchase products through our website.
  • Service refers to our website.
  • Website refers to hellbro.com.
  • You refers to the person accessing or using the service, or the company or legal entity on whose behalf such person is accessing or using the service, if applicable.

Main Rules for Refund & Return Procedures

1. Important: Always Contact Us Before Returning Products

Do not send back any products to the address listed on our website. Wait for us to provide you with the correct return warehouse address.

This is because HellBro does not always ship directly from its own warehouse but also uses external vendors, suppliers, or partners who ship products directly to customers. As a result, returned items must be sent back to their respective warehouses.

Once you initiate a return request, wait for us to confirm the correct return address before sending your package. This ensures that the refund process is smooth and efficient.

2. Order Cancellation Rights

You have the right to cancel your order within 14 days without providing any reason.

The deadline for canceling an order is 14 days from the date you received the products or when a third party designated by you (other than the carrier) takes possession of the delivered product.

To exercise your cancellation right, please notify us with a clear statement via:

We will issue your refund within 14 days from the date we receive the returned product. The refund will be processed using the same payment method you used for the original purchase. No additional fees will be charged for the refund.

3. Return Conditions

To be eligible for a return, please ensure that:

  • The product was purchased within the last 14 days.
  • The product is in its original packaging.

The following items cannot be returned:

  • Sale items (unless legally required).
  • Custom-made or personalized products.
  • Products damaged due to misuse.
  • Items that have been irreversibly mixed with other goods after delivery.

In some cases, partial refunds may be granted for:

  • Products with visible signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned beyond 14 days after delivery.

We reserve the right to refuse returns for products that do not meet these conditions at our sole discretion.

Only regular-priced items are refundable. Sale items cannot be refunded, unless otherwise required by law.

4. Return Shipping Costs

Return shipping costs may not always be refundable. We will assess this based on the product type.

If your order included free or low-cost shipping, we may deduct return shipping costs from your refund. However, we will always evaluate whether to refund shipping costs depending on the order.

5. Return Shipping Time

Return processing times may vary depending on your location and the return address.

If delays occur, we will remain flexible and may extend the 14-day return period where necessary.

Once your return is received, we will send you an email confirming that the product has arrived at the return warehouse.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us via email or through our Contact Us page.

7. Responsibility for Return Shipments

We cannot be held responsible for lost or damaged return shipments. We strongly recommend using insured and trackable shipping to ensure safe delivery, especially for high-value orders.

We cannot issue a refund without receiving the returned product or proof of return delivery.

8. Gifts

  • If the product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will send you a gift certificate.
  • If the item was not marked as a gift or was shipped to the gift giver first, the refund will be issued to the gift giver.

Refund Process

Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will automatically be applied to your original payment method (credit card, bank transfer, or other payment options) within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before your refund is officially posted.
  3. Contact your bank—there is often a processing time before the refund appears.
  4. If you have completed all these steps and still have not received your refund, please contact us at info@hellbro.com.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us: